Application Support Specialist at Prime Partners

What Your Week as an Application Support Specialist Looks Like at Prime Partners

Dive Into Dynamic Support Activities

As an Application Support Specialist at Prime Partners, you’ll be at the forefront of maintaining and enhancing enterprise software platforms like ERP, CRM, and HRIS systems. Your week will involve responding to user inquiries via phone, email, and ticketing systems such as Jira and ServiceNow, ensuring timely and efficient resolution of application issues. You’ll document every step meticulously and escalate complex challenges to our specialized internal teams, ensuring users are never left in the lurch. From assisting with new user onboarding to configuring permissions and conducting application training, your role is crucial in maintaining seamless operations. You’ll also collaborate closely with developers and business analysts to support application updates and new functionality rollouts.

Engage in Diverse Projects with a Skilled Team

At Prime Partners, we tackle a broad range of projects, from streamlining existing processes to implementing cutting-edge software solutions. Our team structure promotes collaboration, with each member bringing unique expertise to the table. You’ll find yourself working alongside seasoned professionals who are always ready to share insights and offer support.

What You’ll Need to Succeed at Prime Partners

Essential Skills and Experience

To thrive in this role, you need strong communication and problem-solving skills, backed by 1-3 years of experience in enterprise application support within a ticket-based environment. Familiarity with ERP or CRM platforms like Salesforce, NetSuite, or Microsoft Dynamics is highly desirable, as is comfort with ITSM tools like Jira or ServiceNow. Your ability to document issues clearly and follow escalation protocols will be key. We value practical skills over paper qualifications and are looking for someone who is detail-oriented and adept at managing multiple support requests simultaneously.

Personality Traits That Shine

Successful candidates are those who bring a proactive attitude, adaptability, and a genuine passion for helping others. Your ability to remain calm under pressure and your commitment to continuous learning will set you apart.

The Good Stuff: Why Prime Partners Stands Out

Competitive Compensation and Growth Opportunities

At Prime Partners, we offer a competitive salary range of $26.66-$36.82 per hour, depending on your experience. But we don’t stop there. We are committed to your career advancement, providing ongoing training and opportunities for certifications to ensure your skills remain top-notch.

Work-Life Balance and Real Perks

We understand the importance of work-life balance and offer flexible working arrangements to suit your lifestyle. Our team enjoys perks that genuinely matter, such as health and wellness programs, generous leave policies, and opportunities for personal and professional growth. Join Prime Partners and be part of a company that truly invests in its people and their futures.