IT Technical Analyst at Prime Partners

About the IT Technical Analyst Position

Working as an IT Technical Analyst at Prime Partners positions you within a leading organization renowned for its innovation and excellence in IT solutions. Located in the heart of Gilbert, AZ, Prime Partners has established a reputation for delivering high-quality technical analysis and support across various industries. Our projects span across neighboring cities including Mesa, Chandler, and Tempe, ensuring a dynamic and varied work environment. Our IT Technical Analysts are instrumental in executing projects that enhance IT infrastructure, optimize system performance, and ensure compliance with industry standards.

IT Technical Analyst Position Overview

As an IT Technical Analyst on our team, your role is pivotal in ensuring the seamless operation of IT systems for our commercial clients. You will engage in a diverse range of projects, from supporting cloud-based infrastructure to implementing robust cybersecurity measures. Your day-to-day responsibilities will involve troubleshooting complex IT issues, performing system audits, and collaborating with cross-functional teams to deliver scalable solutions. The team structure is designed to foster collaboration, with seasoned IT professionals providing guidance and support. Prime Partners offers significant growth potential, with a clear path for career advancement through ongoing training and development opportunities.

Core IT Technical Analyst Responsibilities

In this role, you will provide critical technical analysis and support across infrastructure, systems, and compliance initiatives for our commercial clients. Your responsibilities will include performing root cause analysis to resolve escalated IT support issues and collaborating with IT security teams to support audits, vulnerability assessments, and compliance frameworks such as SOC 2 and NIST. You will maintain detailed documentation for systems architecture, controls, and incident response procedures. Analyzing logs, metrics, and performance data to enhance IT reliability and minimize incidents will be a key aspect of your role. Additionally, you will work cross-functionally with engineering, operations, and compliance teams to maintain secure, scalable environments.

• Conduct advanced network traffic analysis to identify potential threats and optimize bandwidth usage.
• Implement and manage automation scripts to streamline repetitive IT tasks and improve efficiency.
• Lead regional project initiatives, particularly in cities like Mesa and Chandler, focusing on IT infrastructure enhancements.
• Adhere to stringent safety protocols, including data protection standards and safe handling of IT equipment.

Qualifications

We seek candidates with strong analytical skills and experience supporting mid- to large-scale IT environments. Familiarity with compliance standards (SOC 2, NIST) and audit preparation is essential. You should possess hands-on experience with system monitoring tools, access control, and incident management. Excellent documentation, communication, and collaboration skills are required. A deep understanding of infrastructure components, including cloud platforms and virtualization technologies, is necessary.

• Minimum of 3-5 years of experience as an IT Technical Analyst.
• Essential certifications: CompTIA Security+, Certified Information Systems Auditor (CISA), and Certified Information Systems Security Professional (CISSP).
• Required technical knowledge includes proficiency in network security protocols, scripting languages (e.g., Python, PowerShell), and virtualization platforms like VMware or Hyper-V.

Tools & Equipment

Our IT Technical Analysts utilize a suite of tools to perform their duties effectively:

• Specific tools include network monitoring solutions like SolarWinds and security information and event management (SIEM) systems.
• Personal tools required: a reliable laptop with the capability to run diagnostic software and remote management tools.
• Company-provided equipment includes high-performance workstations, dual monitors, and access to specialized software for troubleshooting and analysis.

Physical Requirements

• Ability to lift and carry equipment weighing up to 50 pounds.
• Working conditions typically involve an office environment, with occasional visits to client sites in neighboring cities.
• Safety gear, such as anti-static wristbands and personal protective equipment (PPE) for on-site visits, is required.

Training & Development

Prime Partners is committed to the continuous development of our IT Technical Analysts:

• The IT Technical Analyst mentorship program pairs you with senior analysts to accelerate your skills development and career growth.
• Available certifications include advanced courses in cloud computing and cybersecurity.
• Our career advancement path is clearly defined, with opportunities to progress to senior technical roles or management positions.

Compensation Package

• Competitive salary range: $33.07-$47.94 per hour, depending on experience.
• Career advancement opportunities within a supportive and innovative work environment.
• Ongoing training and certifications supported by the company.
• Overtime policies adhere to industry standards, with compensation for additional hours worked.
• Tool allowances provided to ensure you have the necessary equipment for your role.
• Additional perks include health benefits, retirement plans, and flexible working arrangements.