Application Support Specialist at Prime Partners

Your Role in the Construction of Success

The Blueprint of Your Week

At Prime Partners, your role as an Application Support Specialist is crucial in maintaining the seamless operation of our enterprise software platforms like ERP, CRM, and HRIS systems. Your week will be dynamic—balancing between responding to user inquiries via phone, email, and ticketing systems such as Jira and ServiceNow. You will be our first responder, diagnosing and resolving issues efficiently, documenting your process meticulously, and escalating complex problems to specialized teams. You will also partake in user onboarding, setting permissions, and conducting application training. Collaboration is key, as you’ll work closely with developers and business analysts on application updates and new functionality rollouts. Each day offers a new challenge, from troubleshooting a CRM issue to configuring a user setup in our ERP system.

The Tools You’ll Need

Success here requires more than just technical know-how. Your strong communication and problem-solving skills will be essential. While familiarity with platforms like Salesforce, NetSuite, or Microsoft Dynamics is highly valued, what truly sets you apart is your practical experience—ideally 1-3 years in a ticket-based environment. We value your ability to document and escalate issues effectively, manage multiple requests, and your attention to detail. Beyond skills, a proactive attitude, and a collaborative spirit are the traits that will make you thrive in our team.

Building on the Good Stuff

Prime Partners offers more than just a competitive salary of $27.21-$36.71 per hour, based on experience. We are committed to your growth with career advancement opportunities and ongoing training and certifications. We understand the importance of work-life balance, ensuring you can excel both professionally and personally. Our perks are designed with you in mind, from real growth opportunities to a supportive team environment. Join us, and help us build something exceptional here in Tempe, AZ.