Application Support Specialist at Prime Partners

About the Application Support Specialist Position

At Prime Partners, we pride ourselves on our reputation for excellence in Peoria, AZ, and its neighboring cities, including Glendale, Surprise, and Sun City. As an Application Support Specialist at Prime Partners, you will be a vital part of a team known for tackling complex projects across various industries. Our specialists are at the forefront of ensuring seamless software operations and user satisfaction. The projects you’ll handle range from supporting large-scale enterprise software implementations to managing custom applications tailored to the unique needs of our clients. Our work spans the dynamic environments of Peoria and surrounding areas, offering ample opportunities to engage with diverse technologies and industries.

Application Support Specialist Position Overview

Day-to-Day Responsibilities

As an Application Support Specialist, your days will be varied and challenging. You will respond to user inquiries, troubleshoot issues, and ensure the smooth operation of enterprise systems. Your role is crucial in maintaining the integrity and effectiveness of our clients’ software environments.

Types of Projects and Environments

You’ll work in a variety of settings, from bustling corporate offices to tech-driven remote environments. Projects may involve supporting ERP, CRM, and HRIS systems, with each offering unique challenges and learning opportunities. The chance to work on regional projects in Glendale, Surprise, and Sun City ensures a dynamic and engaging work life.

Team Structure and Supervision

Our team is structured to support collaboration and growth, with experienced supervisors guiding and mentoring new members. You’ll work alongside developers, business analysts, and other specialists, fostering an environment of shared knowledge and innovation.

Growth Potential Within Prime Partners

Prime Partners is committed to your professional growth. We offer clear pathways for advancement, encouraging our specialists to expand their skills and take on leadership roles within the company.

Core Application Support Specialist Responsibilities

Provide front-line application support for enterprise software platforms, including ERP, CRM, and HRIS systems, in a commercial environment. Respond to user inquiries via phone, email, and ticketing systems like Jira and ServiceNow, diagnosing and resolving application issues promptly. Document support activities, troubleshooting steps, and solutions with precision. Escalate complex issues to appropriate internal teams while ensuring follow-through with end users. Assist with new user onboarding, permission configurations, and application training. Collaborate with developers and business analysts to support application updates and functionality rollouts.

Advanced Technical Duties

• Perform advanced data analysis to identify trends and prevent future issues.
• Develop custom scripts to automate routine support tasks.
• Conduct system performance tuning and optimization.
• Lead the implementation of application patches and upgrades.

Regional Project Specifics

Projects in Peoria and neighboring cities often involve collaboration with local businesses, providing a chance to make a tangible impact on the community’s technological landscape.

Safety Protocols

Adhere to safety protocols, ensuring compliance with industry standards and company policies while handling sensitive data and software environments.

Qualifications

Strong communication and problem-solving skills. Experience with enterprise application support in a ticket-based environment. Familiarity with ERP or CRM platforms such as Salesforce, NetSuite, or Microsoft Dynamics is highly desirable. Comfortable using ITSM tools like Jira or ServiceNow. Ability to document issues clearly and follow escalation protocols. Must be detail-oriented and capable of managing multiple support requests simultaneously.

Experience and Certifications

• 1-3 years minimum experience as an Application Support Specialist.
• Essential certifications: ITIL Foundation, Microsoft Certified: Dynamics 365 Fundamentals, Salesforce Administrator.
• Required technical knowledge: SQL, JavaScript, Python.

Tools & Equipment

• Daily tools: Jira, ServiceNow, SQL Management Studio, remote desktop software.
• Required personal tools: Reliable computer and internet connection for remote support.
• Company-provided equipment: Laptop, smartphone, and access to necessary software licenses.

Physical Requirements

• Must be able to lift up to 25 pounds occasionally for equipment setup.
• Working conditions include both office environments and remote work.
• Safety gear: Ergonomic workstation setup recommended.

Training & Development

Mentorship Program

Our mentorship program pairs you with senior specialists who guide you through your initial months and help you set personalized career goals.

Available Certifications

Prime Partners supports obtaining relevant certifications, including ITIL Practitioner and advanced Salesforce and Microsoft Dynamics certifications.

Career Advancement Path

Opportunities for advancement include roles such as Senior Application Support Specialist, Lead Analyst, and Application Support Manager.

Compensation Package

• Competitive salary range: $26.63-$37.24 per hour, depending on experience.
• Career advancement opportunities with clearly defined pathways.
• Ongoing training and certifications to enhance your skills.
• Overtime policies in compliance with labor laws, ensuring fair compensation for extra hours.
• Tool allowances for necessary personal equipment.
• Additional perks: Health insurance, retirement savings plans, flexible work schedules, and team-building events.