Application Support Specialist at Prime Partners

About the Application Support Specialist Position

Join Prime Partners in Queen Creek

At Prime Partners, we pride ourselves on being a leading force in the technology support landscape of Queen Creek, AZ. With a solid reputation for excellence, our Application Support Specialists play a pivotal role in ensuring seamless operations across various enterprise platforms. Our team is the backbone of many successful projects, maintaining high standards of service in fast-paced environments. We also extend our expertise to neighboring cities such as Gilbert, Chandler, Mesa, and Apache Junction, making us a prominent name in the region’s application support sector.

Application Support Specialist Position Overview

A Dynamic Role in a Collaborative Environment

As an Application Support Specialist at Prime Partners, you will be at the forefront of solving complex software issues. Your day-to-day responsibilities will include managing user inquiries, addressing technical challenges, and ensuring that our enterprise applications run smoothly. You will work on diverse projects, ranging from ERP and CRM systems to HRIS platforms, within a commercial setting. Our team is structured to promote collaboration, with experienced supervisors providing guidance and mentorship, fostering an environment where growth is not just encouraged but expected.

Pathways to Professional Growth

Being a part of Prime Partners means being part of a company that values career development. With a clear trajectory towards more senior roles, our specialists have the opportunity to grow into positions such as Senior Application Support Specialist or Application Support Manager. Continuous learning is supported through our comprehensive training programs and certifications, ensuring you are always at the cutting edge of technology.

Core Application Support Specialist Responsibilities

Technical Excellence and Customer Focus

Your primary responsibility will be to provide front-line support for enterprise software platforms, including ERP, CRM, and HRIS systems. You will respond to user inquiries via various channels such as phone, email, and ticketing systems like Jira and ServiceNow. Diagnosing and resolving application issues promptly is crucial to maintaining our service standards. You will also document all support activities meticulously, ensuring that troubleshooting steps and solutions are clear and accessible.

Advanced Technical Duties

• Conduct advanced system diagnostics and deploy patches or updates as required.
• Develop and implement automation scripts for routine tasks to enhance efficiency.
• Customize application configurations to meet specific project requirements in the Queen Creek region and neighboring cities.

Safety and Compliance

Adhering to safety protocols is paramount. You will ensure compliance with all relevant safety standards, particularly in high-stakes environments, to safeguard both data integrity and user safety.

Qualifications

Essential Skills and Experience

Candidates should exhibit strong communication and problem-solving skills, with at least 1-3 years of experience in a similar role. Experience in supporting ERP or CRM platforms such as Salesforce, NetSuite, or Microsoft Dynamics is highly valued. Proficiency with ITSM tools like Jira or ServiceNow is required, alongside the ability to manage multiple support requests effectively.

Certifications and Technical Knowledge

• ITIL Foundation certification or equivalent.
• Proficiency in SQL and basic scripting languages.
• In-depth knowledge of network protocols and security measures.

Tools & Equipment

Daily Tools and Company Resources

Our Application Support Specialists rely on an array of tools, including laptops equipped with diagnostic software, remote access tools, and communication platforms. While personal tools such as smartphones are advantageous, the company provides all necessary equipment, ensuring you have everything needed to perform your duties effectively.

Physical Requirements

Essential Physical Demands

While the role is primarily desk-based, occasional physical activity is required, such as lifting equipment up to 25 pounds. Working conditions are typically office-based, with adherence to safety protocols including the use of ergonomic equipment and occasional use of personal protective gear such as wrist supports.

Training & Development

Mentorship and Career Advancement

Our mentorship program pairs new specialists with seasoned professionals, offering guidance and support. Prime Partners also provides access to certifications such as Microsoft Certified: Dynamics 365 and Salesforce Administrator. Career advancement is a structured path, with opportunities to move into senior roles as your skills and experience grow.

Compensation Package

Comprehensive Benefits and Competitive Salary

Prime Partners offers a competitive salary range of $26.28-$36.51 per hour, reflecting experience and expertise. Our compensation package includes career advancement opportunities, ongoing training, and certifications. Overtime is compensated according to company policies, and tool allowances are provided to ensure you have everything you need to excel. Additional perks include health benefits, retirement plans, and team-building activities, making Prime Partners not just a workplace, but a community.