IT Technical Analyst at Prime Partners

About the IT Technical Analyst Position

As an IT Technical Analyst at Prime Partners, you’ll be joining a reputable company that has consistently delivered high-quality IT solutions to businesses in Sun City, AZ, and its neighboring areas, including Peoria, Glendale, and Surprise. Our Technical Analysts play a crucial role in ensuring the seamless operation of IT systems across various industries, from healthcare to finance. Prime Partners is known for its commitment to innovation, excellence, and client satisfaction, making it a preferred choice for businesses seeking reliable IT solutions in the region.

IT Technical Analyst Position Overview

Our IT Technical Analysts are at the forefront of technology, providing expert analysis and support to ensure our clients’ IT environments are secure, efficient, and compliant. On a typical day, you will be responsible for monitoring system performance, troubleshooting issues, and collaborating with various teams to implement IT strategies. You will work on diverse projects ranging from infrastructure upgrades to compliance audits in dynamic environments that keep you engaged and challenged.

The team at Prime Partners is structured to foster collaboration, with IT Technical Analysts reporting to senior analysts and project managers who provide guidance and mentorship. As part of a growing company, there are numerous opportunities for career advancement, allowing you to expand your skill set and take on leadership roles within the organization.

Core IT Technical Analyst Responsibilities

As an IT Technical Analyst, you will be tasked with providing comprehensive technical analysis and support across infrastructure, systems, and compliance initiatives for our commercial clients. Key responsibilities include:

• Conducting root cause analysis to resolve escalated IT support issues efficiently.
• Collaborating with IT security teams to support audits, vulnerability assessments, and compliance frameworks such as SOC 2 and NIST.
• Maintaining detailed documentation for systems architecture, controls, and incident response procedures.
• Analyzing logs, metrics, and performance data to improve IT reliability and reduce incidents.
• Working cross-functionally with engineering, operations, and compliance teams to maintain secure, scalable environments.
• Performing advanced technical duties such as automation of routine tasks using scripting languages, implementing network security measures, and optimizing cloud infrastructure deployments.
• Engaging in regional projects that may involve travel to nearby cities such as Peoria and Glendale to support client needs.
• Adhering to safety protocols to ensure a secure working environment for all team members and clients.

Qualifications

To be successful in this role, you should possess strong analytical skills and experience supporting mid- to large-scale IT environments. Familiarity with compliance standards (SOC 2, NIST) and audit preparation is essential. You should have hands-on experience with system monitoring tools, access control, and incident management. Excellent documentation, communication, and collaboration skills are required.

• A minimum of 3-5 years of experience as an IT Technical Analyst is necessary.
• Essential certifications include CompTIA Security+, Certified Information Systems Auditor (CISA), and Microsoft Certified: Azure Solutions Architect Expert.
• Required technical knowledge includes proficiency with cloud platforms (AWS, Azure), virtualization technologies, and network security protocols.

Tools & Equipment

As an IT Technical Analyst, you will utilize a range of tools daily, including:

• System monitoring tools like Nagios and SolarWinds
• Access control software and incident management systems such as ServiceNow
• Personal tools required include a laptop with remote access capabilities and a smartphone for on-call support.
• Prime Partners provides company equipment such as additional monitors, software licenses, and any specialized hardware needed for project requirements.

Physical Requirements

The role of an IT Technical Analyst may involve lifting equipment up to 50 pounds, such as servers and network devices. Working conditions can vary from office settings to data centers with controlled environments. Safety gear, including anti-static wristbands and safety goggles, is required when handling sensitive equipment.

Training & Development

Prime Partners offers a robust mentorship program for IT Technical Analysts, pairing new hires with experienced team members to ensure a smooth transition and continued professional growth. We provide access to industry-leading certifications and encourage participation in workshops and seminars to keep your skills current. Our career advancement path is transparent, with opportunities to progress into senior technical roles or management positions.

Compensation Package

Prime Partners offers a competitive salary range of $32.56 to $48.16 per hour, depending on experience. Our compensation package includes:

• Opportunities for career advancement and leadership roles
• Ongoing training and certification support to enhance your expertise
• Overtime policies that compensate for extra hours worked
• Tool allowances to ensure you have the necessary equipment to perform your duties effectively
• Additional perks such as health insurance, retirement plans, and paid time off, making Prime Partners an attractive choice for top IT talent.