Application Support Specialist at Prime Partners

Overview of the Application Support Specialist Role

Welcome to Prime Partners! As an Application Support Specialist, you’ll be stepping into the heart of our operations in Fountain Hills, AZ, where we’re spearheading several key projects that extend into neighboring areas like Scottsdale, Mesa, and Gilbert. Your role is crucial in keeping our enterprise software systems running smoothly, ensuring our teams can achieve their goals efficiently. This isn’t just about sitting behind a screen; it’s about being a vital part of our construction project team, ensuring seamless operations in our digital workspace.

Your Daily Tasks as an Application Support Specialist

Each day as an Application Support Specialist is dynamic and engaging. You’ll serve as the first line of defense for any application hiccups, handling support for our ERP, CRM, and HRIS platforms. Your main tasks will include:

• Responding promptly to user inquiries through various channels such as phone, email, and ticketing systems like Jira and ServiceNow.
• Diagnosing and resolving software issues swiftly to minimize downtime.
• Documenting every support activity meticulously, detailing troubleshooting steps and solutions to build a comprehensive support knowledge base.
• Escalating complex technical issues to the right internal teams while ensuring the user is kept in the loop until resolution.
• Assisting in onboarding new users by configuring permissions and providing application training.
• Collaborating closely with developers and business analysts to facilitate application updates and new functionality rollouts.

Additionally, you’ll be involved in routine system maintenance, conducting application performance checks, and proactively identifying potential issues before they arise. Your hands-on approach in these areas ensures the smooth operation of our software systems, essential for maintaining productivity across our projects.

What You Need to Be an Application Support Specialist

To thrive in this role, you’ll need a blend of technical prowess and interpersonal skills. Here’s what we’re looking for:

• Strong communication skills for effective interaction with users and team members.
• Exceptional problem-solving abilities to tackle diverse software challenges.
• Experience in a ticket-based enterprise application support environment, ideally 1-3 years.
• Familiarity with ERP or CRM platforms such as Salesforce, NetSuite, or Microsoft Dynamics.
• Proficiency in using ITSM tools like Jira or ServiceNow for managing support requests.
• An eye for detail in documenting issues and following escalation protocols.
• The ability to juggle multiple support requests simultaneously without compromising quality.

Your hands-on abilities will be your greatest asset, allowing you to navigate complex support scenarios with ease and confidence.

Compensation and Benefits

At Prime Partners, we value the expertise and dedication of our Application Support Specialists. Here’s what you can expect:

• A competitive salary ranging from $26.11 to $36.37 per hour, based on your experience and expertise.
• Opportunities for career advancement as you grow within the company.
• Access to ongoing training and certifications to keep your skills sharp and up-to-date.
• Comprehensive benefits package, including health insurance, retirement plans, and more.

We believe in investing in our team members, offering training opportunities to ensure you continue to develop your skills and advance your career with us. Join us in Fountain Hills and be a part of a team that values your contributions and supports your growth.